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Support

We offer and excellent “time and materials” service which includes same day response for critical systems failure. Charges are at a fixed hourly rate for both on-site and remote support and include no call-out fee; charges only apply from the moment we arrive on-site.

We also offer pro-active maintenance services to prevent problems arising:  we check back up systems, anti-virus protection, service pack updates and the general health of IT systems.

For those organisations that require guaranteed response times we offer packages that include dedicated support ticketing, a telephone hot line and both four and eight working hour fixed response times.
IT Support in London - Synapse Networks
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